Support

On the login screen, tap Forgot password? below the sign-in form. Enter your registered email address and we'll send you a reset link. If you don't receive the email within 10 minutes, check your spam folder, or email support@stampready.org and we'll help manually.

You can change it anytime. Open Profile → Licensure State and select your new jurisdiction from the searchable grid. Your marketplace, library, and checklist content will automatically re-filter to match.

StampReady supports four accommodation modes that you can toggle in Profile → Accommodations:

• Extended time — adds 50% or 100% to the simulator clock
• Large print — increases all font sizes across the app
• High contrast — boosts contrast for low-vision users
• Reduced distractions — hides non-essential UI during exams

These are practice settings only. Official NCEES exam accommodations must be arranged directly through NCEES and your state board.

Yes. Go to Profile → Export Data to download a JSON file with your profile, study history, purchases, and feedback submissions. No account required — you can request it yourself at any time.

Email privacy@stampready.org from your registered email address and ask for deletion. We will confirm and then permanently delete your account and all associated personal data within 30 days. Once deleted, data cannot be recovered.

First, try these in order:

1. Force-refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac)
2. If on mobile, fully close the app and reopen it
3. Check the version number at the bottom of the login page — if the dot is red, your cached version is stale
4. Clear your browser site data for stampready.app

If the crash persists, email support@stampready.org with: the version number, what you were doing, and a screenshot of any error message. We'll reproduce and fix it.

Partially. Once you've visited the app at least once, our service worker caches the shell and some content so you can browse question banks and references without a connection. However, features that require the server (login, real-time chat, video, purchases, score submission) need internet access.

Yes. Every screen, question, reference, and error message is fully translated. Toggle the language in the avatar dropdown or on the login page. Additional languages (Chinese, Tagalog, Vietnamese, Arabic) are partially supported and being completed.