Support

On the login screen, tap Forgot password? below the sign-in form. Enter your registered email address and we'll send you a reset link. If you don't receive the email within 10 minutes, check your spam folder, or email support@stampready.org and we'll help manually.

You can change it anytime. Open Profile → Licensure State and select your new jurisdiction from the searchable grid. Your marketplace, library, and checklist content will automatically re-filter to match.

StampReady supports four accommodation modes that you can toggle in Profile → Accommodations:

• Extended time — adds 50% or 100% to the simulator clock
• Large print — increases all font sizes across the app
• High contrast — boosts contrast for low-vision users
• Reduced distractions — hides non-essential UI during exams

These are practice settings only. Official NCEES exam accommodations must be arranged directly through NCEES and your state board.

In any Study Room chat, tap the ⋯ menu on a message to see the options:

• Report message — flags the message for operator review. We investigate every report within 24 hours.
• Block user — immediately hides all current and future messages from that user. This is stored on your account and applies across all rooms.

Serious violations (harassment, threats, spam, cheating) result in account suspension. For urgent issues, email support@stampready.org with the room code and a description.

Yes. Go to Profile → Export Data to download a JSON file with your profile, study history, purchases, and feedback submissions. No account required — you can request it yourself at any time.

Email privacy@stampready.org from your registered email address and ask for deletion. We will confirm and then permanently delete your account and all associated personal data within 30 days. Once deleted, data cannot be recovered.

First, try these in order:

1. Force-refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac)
2. If on mobile, fully close the app and reopen it
3. Check the version number at the bottom of the login page — if the dot is red, your cached version is stale
4. Clear your browser site data for stampready.app

If the crash persists, email support@stampready.org with: the version number, what you were doing, and a screenshot of any error message. We'll reproduce and fix it.

Partially. Once you've visited the app at least once, our service worker caches the shell and some content so you can browse question banks and references without a connection. However, features that require the server (login, real-time chat, video, purchases, score submission) need internet access.

The marketplace is where licensed Professional Engineers and approved sellers publish practice question bundles, reference packs, and study guides. Browse by discipline, filter by state, and purchase items to unlock them in your library.

Beta note: All marketplace purchases are currently mocked — you can browse and "buy" items for free during beta. Real payments will launch in v2.1.

Yes. Every screen, question, reference, and error message is fully translated. Toggle the language in the avatar dropdown or on the login page. Additional languages (Chinese, Tagalog, Vietnamese, Arabic) are partially supported and being completed.

Your friend creates a room and shares the 6-character room code (via the Share button). On your side, tap Study Room → Join Room, enter the code, and you're in. Video and chat work in real time.

Great — we'd love to have you. Email support@stampready.org with "Seller application" in the subject line. Include your PE number, state of licensure, and a brief description of the content you want to publish. Once approved, you'll get access to the seller dashboard.